FAQ


Below you will find a list of our frequently asked questions. Click on the question to show the answer. If your question is not listed, you can always contact Contact us.

Use

Snus and nicotine pouches are bags that you put under your lip so that nicotine is absorbed through your gums. The difference is that nicotine pouches contain no tobacco and snus there is. You can read more information in our blogs

Our products are intended for recreational use and only intended for adult nicotine users aged 18 years and older who want a safer way of nicotine consumption.

Put a bag in your mouth between your upper lip and your gums. After a few moments you will feel a tingling sensation and the nicotine will be absorbed by your gums.

The effects of nicotine pouches last for about an hour. Most users enjoy a nicotine pouch for anywhere from 20 to 40 minutes.

All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere - a meeting with colleagues, at the bar or on the plane.

The nicotine pouches are not made for digestion, but if you accidentally swallow the pouch. Then we recommend that you contact your doctor as soon as possible.

Nicotine pouches are best kept in a cool place. Once you open the container, it is best to use it within 5 days, otherwise the product will start to lose flavor and nicotine effect. We also advise to keep the trays in the refrigerator so that they retain their shelf life longer.

No, our products are intended to be used by placing the pouch under your lip. They are certainly not intended for chewing. We do not recommend this.

The use is very individual and regular users achieve an average of 3 to 5 trays per week. But it can depend on several factors, such as personal taste, the nicotine effect you are looking for and whether you are an ex-smoker. You know which degree suits you best.

The nicotine pouches usually contain nicotine, fillers such as vegetable fiber, pH adjusters, stabilizers, sweetener and flavorings. Besides nicotine, the other ingredients are widely used in most food products and the ingredients are EU approved.

No. None of our products contain tobacco.

Order & Delivery

Orders placed on working days before 16:00 PM will be shipped the same day. With PostNL you often receive it the next day. With DPD this can take 2 working days. Orders placed over the weekend will be shipped on the following Monday. More information about the expected delivery times can be found in our shipping policy or in the tracking link you have received.

Contact customer service and they will help you find a suitable solution.

Yes, once we have packed the ordered items, you will receive an email or a link in your text message with delivery information and a link to track your package via a track number.

The discount code can be entered during the checkout process.

We recommend that you first check the spam folder of your mailbox. Also check whether the purchase amount has been debited from your bank account. If this is the case, please contact our customer service.

We are very sorry if this happens. If the products in the package are undamaged, this can happen due to bad weather or negligent handling of the post courier, the products can then still be used. Are the products damaged? Please contact our customer service directly. They help you if goods are missing or unusable.

We can return your ordered products within 14 days of receiving your products. Via our return portal you can return the products with your zip code and your order or tracking code. You can also find more information in our return policy.

Accidentally passed on a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you to ensure that your package is sent to the correct address.

Other

Nicotine pouches are legal in the Netherlands. The products we offer contain vegetable fibers and therefore no tobacco as in the original Swedish snus, which is prohibited in the Netherlands.

We strongly advise against this. Nicotine can have serious and harmful effects on you and the baby during pregnancy.

For all your other questions, you can contact us in various ways. Feel free to send an email to info@pouches.eu, fill in our contact form or send a message via Whatsapp on working days from 09:00 to 20:00


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